Frequently Asked Questions

• How can I book a room?
  Just check the availability using the online reservation system, select the type of room required and fill out the booking form. You will receive by return a confirmation of your booking by e-mail.
• What time is check in and check out?
  Check-in: 13h and check-out: 12h.
• Can I leave the room late?
  No.
• Can I choose the type of bed in my room? (Large bed – two beds)
  Yes.
• Do the rooms have a balcony or terrace? Can I reserve one?
  No.
• Are there non-smoking rooms?
  The entire hotel is non-smoking.
• How many storeys does the building have? Is there a lift?
  There are 5 storeys and a lift.
• Is there air conditioning in the rooms? Does it work all year round?
  In 50% of Superior rooms.
• Is your hotel adapted for the handicapped?
  Yes, 2 rooms.
• Can you keep my luggage when I leave the room?
  Yes.
• Is there a safe place to park my car? How much does it cost?
  Closed parking, 300 meters from the hotel, rate according to the time.

• Does the hotel have an Internet or e-mail terminal for guests?
  Yes with extra charge.
• Do you have high-speed internet in the room for my portable computer? Is it wireless?
  Yes, Wifi connection (extra charge)
• Do you have a quiet, romantic room? How can I reserve it?
  3 Suites, on request.
• What languages are spoken in Reception?
  English, Spanish and German.
• Where may I rent a car?
  At the reception.
• How far away is the Eiffel Tower?
  30 minutes by bus (line 42).
• We are coming with 1 (or more) child; can we add an extra bed in a double room? What are the other options?
  No extra bed in double room, you have to take a Suite room. Free baby bed for children less than 3 years old.
• What is the nearest metro station and how long does it take to join it?
  Saint Georges or Pigalle, 3-minute walk from the hotel.
• How much does a taxi from the airport cost?
  The rate is around 45€.
• How can I cancel my reservation?
  You will receive a confirmation of your booking through e-mail. On this confirmation, you will find your confirmation code and a cancellation code. Keep these codes carefully as you will need them if you want to cancel. To cancel the booking, just log on our website, then in « Rates and Bookings », click on « Track/Cancel Reservation », then just follow the procedure. You can use this system only if you have respected the cancellation policy on your confirmation.